FAQ

PAYMENT

How can I pay?

You can pay by PayPal or credit card. Please contact us If you have any question when you pay.

What is the payment process?

Add to cart → check out → confirm customer information → confirm shipping method → choose payment method → complete order

Do I need to pay for the tax?

Every country is different; our advice is check with your local council, post office, or government tax department. A search online may provide the insight you need to find out what the tax is likely to be.

We usually declare the lowest price to avoid customs duties. Due to the different national policies in different countries, the customs duties would be for buyers’ account. Therefore, Please leave us a message when you purchase the order to tell us how much you can paid for the customs duties.

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order.

 

PRODUCT

What’s your jewelry make of

Made of high-quality materials of stainless steel,titanium or other metal,lasting and Anti-fade, environmental protection, comfortable and light to wear, allergy free guaranteed.

Are your jewelry original and new?

All the jewelry in the catalogue are fashion, health and professional. We insist on developing original design and innovation product.

 How can I adjust my bracelet?

SHIPPING

What is your delivery method?

China Post Registered Air Mail. If you need delivery method via FedEx, DHL, EMS, please contact us by email hugo@rainso.cn

How do I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please contact us by email.

How long does it take for me to get my order?

We will arrange the order for you ASAP. Kindly inform you that the preparing time generally is 2-7 days, and the shipping time generally takes 15-45 days. Express method is 3-7 days.

How can I track my order?

You can check your shipping information in www.17track.net/en ( copy it to browser)  with your tracking No.

How much does shipping cost?

Shipping rates are based on the weight, destination and shipping method.

Does the product price include the shipping price?

The product price does not include the shipping price.

 

ORDER QUESTION

How can I cancel my order?

If you have already paid for an order and want to cancel it, please contact us at hugo@rainso.cn as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact us.

How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact us, please provide us with the following information:

  1. The original order number.
  2. The reason for the return.
  3. Photographs clearly showing the problem with the item.
  4. Details of the requested replacement item: the item number, the name.
  5. Your shipping address and phone number.

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an SKU number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

We can only accept returned products that are in their original condition. The shipping fee is up to you.

Where do I return the item?

After contacting us and reaching mutual agreement, you will be able to send the items to our .Once we have received the items, we will confirm the information you have provided and review the condition of the items. If all of the relevant criteria have been met, we will process a refund.

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